![]() If you click Problems signing in on the screen above, you are directed to the Skype password reset page: ![]() When you start Skype, you’ll probably get this blue logon screen: The screen shots below document the issue and solution. Bottom LineĮx-Messenger users must click click on Microsoft account before attempting to log on or reset their password. Silly me, I was using the Skype logon screen to log on to Skype instead of first going to the Microsoft logon screen. In fact, I may not have forgotten my password after all. Once reset there, I could log on to Skype with the Microsoft account. Sure enough, by switching first to Sign in with … Microsoft account, I was directed to the Windows Live password reset page. One post gave me the clue I needed: “I am not so sure that Skype’s password reset facility is capable of handling anything but passwords associated with SKYPE IDs.” ![]() The Skype community is full of reports of this error. ![]() But you forgot your password, and now Skype has you in an infinite loop of “Sorry that password token is not recognized.” What to do? So you’ve gotten rid of Microsoft Messenger and switched to Skype. ![]()
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